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Ride

Privacy Policy for Ride

Welcome to Ride! Your privacy is our top priority, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our taxi booking platform. Please take the time to read this policy thoroughly to understand how we ensure your privacy while delivering an exceptional user experience.

1. Information We Collect

To provide our services effectively, we collect various types of information:

1.1 Information You Provide

  • Personal Details: Your name, email address, phone number, and profile photo.
  • Payment Information: Credit/debit card details or third-party payment information.
  • Trip Information: Pick-up and drop-off locations, preferred travel times, and any additional travel preferences.

1.2 Information We Collect Automatically

  • Location Data: Real-time GPS data to match you with nearby drivers.
  • Device Information: Your device type, operating system, IP address, and browser type.
  • Usage Data: Details about how you interact with our platform, such as pages visited, clicks, and time spent on our app or website.

1.3 Information from Third Parties

  • Social Media: Information shared when you log in via social platforms like Facebook or Google.
  • Payment Processors: Transaction details for bookings made through our platform.
  • Driver Background Checks: Conducted by authorized third parties for safety and compliance purposes.

2. How We Use Your Information

We use the information collected to provide, improve, and personalize our services:

2.1 To Deliver Our Services

  • Match passengers with the nearest available drivers.
  • Process payments securely.
  • Provide trip updates and driver arrival notifications.

2.2 To Enhance User Experience

  • Analyze usage patterns to improve platform features.
  • Offer personalized promotions and discounts based on your booking history.
  • Simplify the booking process by saving your travel preferences.

2.3 To Ensure Safety and Security

  • Verify user and driver identities.
  • Monitor and prevent fraudulent activities.
  • Provide real-time GPS tracking for peace of mind during trips.

2.4 To Communicate with You

  • Send booking confirmations and trip updates.
  • Notify you about changes to our terms, policies, or services.
  • Respond to your inquiries and provide customer support.

3. Sharing Your Information

We respect your privacy and only share your data when necessary:

3.1 With Drivers

  • Drivers receive your name, pick-up location, and drop-off destination to facilitate your trip.

3.2 With Third-Party Service Providers

  • Payment processors, customer support tools, and analytics providers may access your data to deliver their services effectively.

3.3 For Legal Compliance

  • We may disclose your information to comply with legal obligations, enforce our terms, or protect the rights and safety of our users.

3.4 With Your Consent

  • We may share your data with other parties if you provide explicit consent.

4. Data Security

Protecting your data is of utmost importance to us. We implement advanced security measures, including:

  • Encryption: All sensitive data is encrypted using SSL technology during transmission.
  • Access Controls: Only authorized personnel can access your information.
  • Regular Audits: Frequent security reviews to identify and address vulnerabilities.
  • Secure Storage: Your data is stored on servers with state-of-the-art protection measures.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  • Active Accounts: Data is retained while your account is active.
  • Inactive Accounts: Personal data is anonymized or deleted after a specified period of inactivity.
  • Legal Obligations: Certain records are retained for compliance with legal and regulatory requirements.

6. Your Privacy Rights

As a Ride user, you have the following rights:

6.1 Access and Portability

  • Request a copy of your personal data in a portable format.

6.2 Correction and Deletion

  • Update incorrect or outdated information.
  • Request the deletion of your personal data, subject to legal limitations.

6.3 Restriction and Objection

  • Limit the processing of your data in specific scenarios.
  • Object to data usage for direct marketing or other purposes.

To exercise your rights, contact us at privacy@ride.com.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small files stored on your device to enhance your experience on our platform.

7.2 Types of Cookies We Use

  • Essential Cookies: Necessary for platform functionality.
  • Performance Cookies: Measure platform performance and improve efficiency.
  • Personalization Cookies: Store your preferences for a tailored experience.
  • Marketing Cookies: Deliver relevant advertisements.

7.3 Managing Cookies

You can disable cookies via your browser settings, but some platform features may be limited.

8. International Data Transfers

Your data may be processed and stored in countries outside your residence. We ensure that all data transfers comply with applicable privacy laws and regulations.

9. Children’s Privacy

Our platform is not intended for children under 13 years old. We do not knowingly collect personal data from children. If you believe a child has provided us with their information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal compliance. Significant updates will be communicated to you via email or app notifications.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

At Ride, we value your trust and are committed to protecting your privacy. Thank you for choosing us as your trusted taxi booking platform.

Who we are

Suggested text: Our website address is: http://ridebooking.net.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.